Refund policy

Last Updated: Oct 29, 2026

1. Return Window

We accept returns within the following timeframes after the order is delivered:

  • Unopened items: Returns accepted within 30 days of delivery.

  • Damage claims: Must be reported within 5 days of delivery.

All return periods are based on the confirmed delivery date shown in the carrier’s tracking information.

2. Product Condition Requirements

To qualify for a return, items must meet the following standards:

Unopened Items

  • Must be unused, unopened, and undamaged.

  • Must include the original packaging and components.

  • Proof of purchase (receipt or order number) is required.

Opened, tested, or used fragrances are not eligible for change-of-mind returns. All returns are inspected to confirm that they meet this policy’s requirements. Damaged, defective, or incorrect items are handled separately under Section 8.

3. How to Initiate a Return

To start a return:

  1. Visit our live chat at https://365fragrances.com
    – OR –
    Contact us:

  2. Provide your order number and the item(s) you wish to return.

  3. Our team will give you return instructions and offer label options (see below).

Returns sent without prior approval may be delayed in processing.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs for change-of-mind returns. We cover return shipping for items that arrive damaged, defective, or incorrect.

Return Label Options

  • Request a prepaid label:
    We can email you a prepaid return label. A $10.00 return shipping fee will be deducted from your refund for change-of-mind returns. No return label fee applies to items that arrive damaged, defective, or incorrect.

  • Use your own label:
    You may ship the return using any carrier. We strongly recommend a trackable and insured service.

The customer is responsible for the shipment until it is delivered to our Returns Department.

5. Refund Process & Timeline

Once your return arrives at our facility:

  1. We inspect returned items within 1–3 days of receipt.

  2. Once approved, we issue your refund to the original payment method.

  3. Please allow an additional 2–5 business days, excluding weekends and bank holidays, for the refund to appear in your account. Posting times may vary depending on your bank or card issuer.

Refund Deductions

  • Original shipping charges are non-refundable for change-of-mind returns.

  • A $10.00 return label fee is deducted when our prepaid label is used for a change-of-mind return.

  • Additional shipping charges from refused or undeliverable orders may also be deducted (see below).

We will notify you by email once your refund has been processed.

6. Exchanges

We do not offer exchanges.
If you would like a different item, please initiate a return first and then place a new order once the refund is processed.

7. Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items.

  • Opened, tested, or used fragrances.

  • Items missing original packaging or components.

  • Returns sent after the applicable return window.

These exclusions do not apply to claims for items that arrive damaged, defective, or incorrect; please follow Section 8.

If a return is denied, the customer may choose to have the item shipped back at their expense.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please report it within 5 days of delivery.

To assist with the claim, please provide:

  • Photos of the packaging (all sides).

  • Photos of the damaged, defective, or incorrect item.

  • Photo of the packing slip next to the item.

  • Unboxing video if available.

Report damaged, defective, or incorrect items via chat, email, or phone (contact details below).

Claims submitted after 5 days may not be eligible for a refund or replacement.

9. Address Issues, Refused, and Undeliverable Packages

If an order is returned to us due to:

  • Incorrect or incomplete address.

  • Refused delivery.

  • Unclaimed package.

We will refund the order once it is returned to our facility, minus all shipping costs (including outbound and return freight charged by the carrier).

If you prefer reshipment, we can resend once:

  • The correct address is confirmed, and

  • New shipping charges are paid.

If the carrier does not return the package, no refund can be issued until it is received at our warehouse.

10. Return Shipping Address

Returns Department
365 Fragrances
658 Leson Court, BLDG C
Harvey, LA 70058
USA

11. Need Help?

We’re here to assist you.