Order Arrived Damaged

Damaged Products

Need help with a damaged or missing order? We're here to guide you.

If your package arrives damaged, please follow the steps below:

Report It Immediately: Use the chat box at the bottom right of our website to report the issue. Include your order number and a description of the damage.
Carrier Claim Required: Since 365 Fragrances is not responsible for damage caused by shipping carriers, you’ll need to file a claim with the carrier. We’ll assist you with this process if needed.
What to Submit:
- Clear photos of the damaged product (inside and outside of the box)
- Photos of packaging materials, shipping label with tracking number, and all six sides of the package
- Photo of the box manufacturer’s certificate (round stamp usually found on one panel)
- Box dimensions (height, length, width)
- Invoice or receipt showing item value
File Formats Accepted: JPG, JPEG, PNG, PDF, DOCX, TIFF, BMP
Keep Everything: Do not discard the product or packaging. The carrier may request an inspection.

Note: Refunds are not issued for items damaged during shipping unless the damage was caused by us.

Wrong Address: If the shipping address entered was incorrect, 365 Fragrances is not responsible for refunds unless the error was on our part.
Marked Delivered or Stolen: Refunds will not be issued for packages marked as delivered or reported stolen.