Order Arrived Damaged
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please report it within 5 days of delivery, as described in our Refund Policy.
Contact us
Email info@365fragrances.com, call 1-866-919-0076, or use live chat during business hours.
What to include
- Your order number and a description of the problem.
- Clear photographs of the damaged or incorrect item.
- Photographs of the packaging, shipping label, and packing slip.
- An unboxing video, if available.
Keep the product and packaging while the claim is investigated. Our team will review the information and provide next steps under our Refund Policy. We may request additional information needed for a carrier investigation.
Do not send the item back before receiving return instructions. Claims submitted after 5 days may not be eligible for a refund or replacement. Please review the full Refund Policy for details.