Order Not Received

Unreceived Products

If you didn’t receive your package, please take these steps:

• Double-Check Your Shipping Address: It’s the customer’s responsibility to provide the correct address during checkout.
• Track Your Order: Use the tracking number provided to check the latest delivery status.
• Contact the Carrier: If your package is marked as delivered but not received, reach out to the shipping carrier (e.g., UPS, USPS, FedEx).
• Notify Us: Let us know via the website chat box. Provide your order number and tracking info.
• Check Locally: Ask neighbors, building managers, or others who might have accepted the delivery.
• Wait 24–48 Hours: Sometimes delivery statuses update before actual delivery.

Claims for Missing Packages

• File a claim with the carrier.
• We can help provide documentation, but we do not issue refunds for packages marked as delivered or reported stolen.

Important Policies

• Wrong Address: If the shipping address entered was incorrect, 365 Fragrances is not responsible for refunds unless the error was on our part.
• Marked Delivered or Stolen: Refunds will not be issued for packages marked as delivered or reported stolen.

We’re Here to Help

While we can’t issue refunds in the cases above, our team is committed to assisting you. For help with documentation or guidance, reach out via the chat box on our website or call us at +1 866-963-0176.