Yes! All our products are 100% authentic and sourced directly from authorized distributors and reputable suppliers. We do not sell replicas or counterfeit items.

You can reach our customer support team in several convenient ways:

• Phone: Call us at 1-866-919-0076 for immediate assistance.
• Email: Send us a message at info@365fragrances.com.
• Live Chat: Use the chat icon on the bottom right of our website to connect with a support representative during business hours.
• Contact Form: You can also fill out the contact form right here on this FAQ page, and our team will respond as soon as possible.
  

We’re always happy to help with product questions, order details, or any support you need.

Orders placed by 2:00 pm CST usually ship within 1–2 business days. You’ll receive a confirmation email with tracking once it’s on the way.

Standard delivery typically arrives in 2–8 business days after dispatch. Expedited options may be available at checkout.

The shipping cost, for orders that do not qualify for free shipping, is $5.95. We offer free ground shipping through UPS & USPS on orders over $50 (U.S. only).

Yes, fragrances can be shipped via air, but are heavily regulated due to the restrictions on flammable liquids. At this time, we only offer ground shipping to our customers.

30 days for unused and unopened products, 15 days for lightly tested products; restrictions apply.
Check out our Refund Policy Page

Contact us with your order number to receive a Return Authorization and instructions. Returns without authorization may be refused.

Please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund as quickly as possible.
More information check out here.

We can modify or cancel orders before they ship. Once an order has been fulfilled, changes are no longer possible, but you may return it following our return policy.

You can track your order using the tracking link in your shipping confirmation email. For additional updates, log into your account on our website or chat with our team, and we’ll be happy to help you.

If your orders haven’t shipped yet, contact us and we’ll do our best to combine them into one shipment. Shipping costs may be adjusted accordingly.

Yes, every fragrance we sell is 100% authentic, sourced from authorized distributors and trusted wholesalers. We do not sell imitations or knock-offs.

We primarily offer retail packaging. When testers or samples are available, they are clearly marked on the product page.

Keep your fragrance in a cool, dry place away from direct sunlight and extreme temperatures to preserve its quality and longevity.

Variations can occur due to differences in production batches, storage conditions, or natural ingredient aging. Rest assured, all our products are authentic and fresh.