We sell genuine branded fragrances. 365 Fragrances is an independent online retailer operated by 365 FRAGRANCES OUTLET INC. Brand names and trademarks identify the products offered for sale.

If you have a question about a product or its packaging, email info@365fragrances.com or call 1-866-919-0076. For an existing order, include your order number and a description of your concern.

You can reach our customer support team in several convenient ways:

• Phone: Call us at 1-866-919-0076 for immediate assistance.
• Email: Send us a message at info@365fragrances.com.
• Live Chat: Use the chat icon on the bottom right of our website to connect with a support representative during business hours.
• Contact Form: You can also fill out the contact form right here on this FAQ page, and our team will respond as soon as possible.
  

We’re always happy to help with product questions, order details, or any support you need.

In-stock orders placed by 1:00 PM Central Time, Monday–Friday, typically ship the same business day. Orders placed after the cutoff, on weekends, or on holidays typically ship the next business day. You’ll receive a tracking email when your shipping label is created; tracking updates begin once the carrier scans your package.

Ground shipping typically takes 1–5 business days after the carrier receives your package. Order processing time is additional. Delivery estimates vary by destination, holidays, weather, and carrier delays and are not guaranteed. We offer ground shipping only.

Ground shipping is $8.95 for orders below $125 and free for orders of $125 or more. We ship through UPS or USPS within the contiguous 48 United States and Washington, D.C.

No. We currently ship all fragrances using ground services through UPS or USPS within our supported delivery area.

30-day returns for unused, unopened items only
Check out our Refund Policy Page

Contact us with your order number to receive a Return Authorization and instructions. Returns without authorization may be refused.

Please contact us within 5 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the item, packaging, and packing slip. We’ll review your claim and help arrange an appropriate refund or replacement. We cover return shipping for these items.
More information check out here.

We can modify or cancel orders before they ship. Once an order has been fulfilled, changes are no longer possible, but you may return it following our return policy.

You can track your order using the tracking link in your shipping confirmation email. For additional updates, log into your account on our website or chat with our team, and we’ll be happy to help you.

If your orders haven’t shipped yet, contact us and we’ll do our best to combine them into one shipment. Shipping costs may be adjusted accordingly.

365 Fragrances is an independent retailer. Purchases on this website are made from 365 Fragrances, operated by 365 FRAGRANCES OUTLET INC.; our team handles order fulfillment and customer support. Brand names, logos, and trademarks belong to their respective owners. Their appearance on our website does not by itself indicate a partnership or endorsement.

We primarily offer retail packaging. When testers or samples are available, they are clearly marked on the product page.

Keep your fragrance in a cool, dry place away from direct sunlight and extreme temperatures to preserve its quality and longevity.

If a fragrance smells different from what you expected, contact us with your order number, product name, and details of your concern. Clear photos of the box, bottle, and any batch or lot markings can help us review the issue. Please keep the product and packaging while we assist you.