Shipping policy

Last Updated: Oct 29, 2026

Where We Ship

We currently ship orders within the contiguous 48 United States and Washington, D.C.

All orders are shipped from our fulfillment center:

658 Leson Court, BLDG C
Harvey, Louisiana 70058

We Ship To

  • The contiguous 48 United States and Washington, D.C.

We Do Not Ship To

  • Alaska (AK)
  • Hawaii (HI)
  • U.S. territories and other destinations outside our supported delivery area, including AS, FM, GU, MH, MP, PW, PR, and VI
  • Military mail zones: AA, AE, AP
  • Freight forwarders or re-shippers

We currently offer ground shipping only within our supported delivery area. Additional address restrictions may apply based on carrier service availability.

Order Processing Times

In-stock orders placed by 1:00 PM Central Time, Monday–Friday are typically processed and shipped the same business day.

Orders placed after 1:00 PM Central Time, on weekends, or on holidays are typically processed and shipped the next business day.

Business Hours:
Monday–Friday, 10:00 AM – 4:00 PM Central Time
Excluding holidays

Once an order has been transferred to the carrier, it cannot be modified or canceled.

Shipping Methods & Carriers

All packages are shipped using ground services only.

Carriers We Use

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)

Available Shipping Method

  • Ground Shipping Only

No air or expedited shipping options are available.

A tracking number will be emailed once your shipping label is created. Label creation does not mean the carrier has received your package. Tracking updates begin after the carrier performs the first package scan.

Estimated Delivery Times

Delivery estimates may vary depending on the destination ZIP code, weather conditions, holidays, and seasonal carrier volume.

Typical Ground Transit Times

Shipping From Harvey, LA 70058

Ground transit typically takes 1–5 business days after the carrier receives your package. Order processing time is additional.

These estimates apply to our supported delivery area, including the contiguous 48 United States and Washington, D.C. Delivery dates are estimates and are not guaranteed.

Please refer to your tracking information for the carrier’s latest delivery estimate once your package is in transit.

Shipping Costs

We offer flat-rate domestic ground shipping within the contiguous 48 United States and Washington, D.C.

  • Flat-Rate Ground Shipping: $8.95 for orders below $125.
  • Free Ground Shipping: Orders of $125 or more qualify automatically.

Applicable shipping charges are displayed at checkout before you complete your purchase.

Original shipping charges are non-refundable for change-of-mind returns. For damaged, defective, or incorrect items, please refer to our Refund Policy.

Free Shipping Promotion

Orders of $125 or more automatically qualify for Free Ground Shipping within our supported delivery area. No promo code is required.

Order Tracking

You will receive an email containing your tracking number and tracking link when your shipping label is created.

Tracking updates begin once the carrier receives your package and performs the first package scan.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

365 Fragrances is not responsible for delays, losses, or additional fees caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an address error, contact us as soon as possible. Address changes are not guaranteed once an order has been processed or transferred to the carrier.

Undeliverable, Refused, or Unclaimed Packages

If a package is returned to us because of an incorrect or incomplete address, refused delivery, or an unclaimed package:

  • The order will be refunded once it is received at our facility, minus applicable outbound shipping costs and carrier return fees, as described in our Refund Policy.
  • If the carrier has not returned the package to our facility, the return refund cannot be processed until it is received.

Orders may be reshipped once:

  • A corrected shipping address is provided.
  • Additional shipping fees are paid.

If the return or delivery issue was caused by our error, please contact us so we can arrange a resolution without charging you for that error.