Fraud Prevention Policy
FRAUD PREVENTION POLICY
Last Updated: 10/27/2025
Introduction
At 365 Fragrances, your safety, trust, and the security of every transaction are extremely important to us. This Fraud Prevention Policy explains the measures we take to protect our customers and our business from fraudulent activity.
General Fraud Prevention Measures
To maintain a secure shopping environment, we utilize multiple verification steps on orders placed through our website, including (but not limited to):
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Card Verification (CVV): All orders require the Card Verification Value for payment approval.
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Billing Address Verification: The billing address must match the address on file with the card issuer.
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Phone Number Requirement: A valid contact phone number is required for verification if needed.
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Country Matching: Orders must originate from the same country as the payment method’s billing information.
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Address Consistency: For security reasons, shipping addresses may be required to match the billing address on the order.
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Failed Payment Monitoring: Orders with multiple failed payment attempts may be reviewed or blocked.
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Address Screening: Addresses associated with prior fraudulent activity are automatically flagged and reviewed.
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Zip Code Verification: The billing postal/zip code must match the details associated with the payment method.
International Orders & Third-Party Shipping Services
To reduce fraud exposure:
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United States Orders Only: We currently ship only within the United States.
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No Third-Party Freight Forwarding / Reshipping Services: Orders linked to third-party forwarding, reshipping, or parcel-consolidation services may be automatically canceled.
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Non-Compliant Orders: Orders that do not meet these criteria will be canceled and refunded to the original form of payment.
Use of Third-Party Fraud Prevention Services
To enhance our fraud detection and prevention efforts, we may use trusted third-party fraud screening and verification services. Certain orders may require additional verification steps to ensure the safety of all parties.
Order Verification & Our Right to Cancel
365 Fragrances reserves the right to:
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Contact customers directly to verify order details.
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Request additional information if needed to validate an order.
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Cancel and refund any order that cannot be verified or appears suspicious or high-risk.
These steps are taken to protect both customers and our business from unauthorized or fraudulent transactions.
Reporting Unauthorized Charges
If you believe that your payment method has been used fraudulently to place an order on our website:
Please contact us immediately through any of the methods below:
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Online Chat: Available during business hours on our website
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Phone: 1-866-919-0076
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Email: info@365fragrances.com
Our team will respond promptly and investigate the issue.
Your Cooperation Matters
We greatly appreciate your cooperation. These procedures are in place to protect our customers, our business, and the integrity of online commerce. If you have any questions about this policy, please reach out to us through our contact page or customer support channels.
Policy Updates
We may update this Fraud Prevention Policy from time to time as needed. We encourage customers to review it periodically to stay informed of any changes.
Thank you for shopping with 365 Fragrances.
Your trust and security are our highest priority.